FAQs & Customer Support

If you are facing any problem, please read the FAQs below. You will find answers & solutions to most of the common questions.

If your problem is still unresolved, please email us at support[at]digitallocker[dot]gov[dot]in. Our support team will get back to you.

About DigiLocker

DigiLocker account has the following sections:

  1. Dashboard – This is the home screen of your DigiLocker account, from where you can navigate to other sections of DigiLocker. This also shows summary of issued documents and a link to get documents from partners integrated with DigiLocker.
  2. Issued Documents – This section shows list of URIs (links) of digital documents or certificates issued by the Govt. departments or agencies integrated with DigiLocker.
  3. Uploaded Documents – This section shows all the documents which are uploaded by you. You can update the document type and share these uploaded documents.
  4. Shared Documents – This sections shows the list of documents which you have shared with others (via. email).
  5. Activity – This section keeps log of all the activities performed by you in DigiLocker account. The log includes the details about activities such as file upload, download, share, etc.
  6. Issuers – This section provides the lists of departments and agencies that are registered with DigiLocker as Issuers. If these departments have issued any document/certificate to you, it will appear in the form of a URI (link) in your Issued Documents section.
  • Benefits to Citizens
    1. Important Documents Anytime, Anywhere!
    2. Authentic Documents, Legally at Par with Originals.
    3. Digital Document Exchange with the consent of the citizen.
    4. Faster service Delivery- Government Benefits, Employment, Financial Inclusion, Education, Health.
  • Benefits to Agencies
    1. Reduced Administrative Overhead: aimed at the concept of paperless governance. It reduces the administrative overhead by minimizing the use of paper and curtailing the verification process.
    2. Digital Transformation: provides trusted issued documents. Issued Documents available via DigiLocker are fetched in real-time directly from the issuing agency.
    3. Secure Document Gateway: acts as a secure document exchange platform like payment gateway between trusted issuer and trusted Requester/Verifier with the consent of the citizen.
    4. Real Time Verification: provides a verification module enabling government agencies to verify data directly from issuers after obtaining user consent.

DigiLocker is completely safe and secure to use. We do care about your privacy and take all precautionary measures to ensure your data is protected and uncompromised.

We adopt following practices:

  • Standard Practices: DigiLocker follows standard software development practices of uniform coding standards, guidelines and reviews. Every release is reviewed and tested internally for security and penetration vulnerabilities before getting deployed on our servers.
  • 256 Bit SSL Encryption: DigiLocker uses 256 bit secure socket layer (SSL) Encryption for information transmitted during any activity.
  • Mobile Authentication based Sign Up: DigiLocker uses mobile authentication based signup via OTP (one time password) for authenticating users and allowing access to the platform.
  • ISO 27001 certified Data Centre: The application is hosted on ISO 27001 security certified data centre.
  • Data Redundancy: Data is backed up in secure environment with proper redundancy.
  • Timed Log Out: To protect citizen’s account from unauthorized access, our system is designed to terminate session automatically if extended inactivity is detected.
  • Security Audit: DigiLocker audited by recognized audit agencies and the application security audit certificate are obtained at regular intervals.
  • User Consent Based System: The data from DigiLocker is shared only with the citizen's explicit consent. All sharing and access activities are logged and conveyed to the citizen. Organizations that need access to citizens' certificates need to register on DigiLocker and seek explicit consent from the citizen.
Sign Up / Sign In

Signing up for DigiLocker is easy - all you need is your mobile or Aadhaar number.

Your mobile/Aadhaar number will be authenticated by sending an OTP (one-time password) followed by setting your security PIN for 2-Factor authentication. This will create your DigiLocker account.

OTP is a random one-time password generated by the DigiLocker/UIDAI system and sent to your registered mobile number.

The OTP is valid for 10 minutes only. If you enter the OTP after 10 minutes, it will be rendered invalid and you have to request resend OTP.

For linking your DigiLocker account with Aadhaar, your mobile must be linked with your Aadhaar number. Please make sure this is actually the case.
To verify this, visit https://eaadhaar.uidai.gov.in/ and download your eAadhaar. You will be able to check the linked mobile number (last four digits) during this process.

You need to link Mobile number with Aadhaar. Please visit nearest Aadhaar Kendra. Click the link to get list of Aadhaar enrolment centres.
https://uidai.gov.in/ecosystem/enrolment-ecosystem/aadhaar-seva-kendra.html
For registering with DigiLocker, please make sure you have correctly entered the 12 digit Aadhaar number that you received from UIDAI in the given text box.
While using DigiLocker, the OTP is sent instantaneously. Sometimes there may be temporary problems either on our servers (while generating/sending OTP) or in delivery of the SMS by your mobile service provider. We suggest you wait for few more minutes and try again.
This may sometimes happen due to technical issues on our servers or with the UIDAI service. Most likely it’s a temporary problem. Please try again after sometime.
You do not require username to login anymore. You can type your mobile number or Aadhaar instead of username and after providing the OTP, you will be able login to your account.
The information displayed in your Aadhaar profile in your DigiLocker account (like name, address, email, mobile etc) is for display purposes. This data is only fetched from UIDAI and it is not possible to make any changes to this data from DigiLocker. To make changes to your Aadhaar data, please visit your nearest Aadhaar enrolment center.
This may be because you have not yet linked your Aadhaar number with DigiLocker. Please try using alternate link for Non Aadhaar users.
Username once created in DigiLocker cannot be changed currently.
Yes, the mobile number used during the DigiLocker signup process can be updated. This option is available in the profile section (only while DigiLocker is not linked with Aadhaar).
No, it is not possible. You can register in DigiLocker using Indian mobile number only.
Documents
Issued documents are e-documents issued by various government agencies in electronic format directly from the original data source and the URI (link) of these documents is available in the issued documents section of DigiLocker. Whereas uploaded documents are those documents that are uploaded directly by the DigiLocker user.
A URI is a Uniform Resource Identifier generated by the issuer department, which is mandatory for every e-document of the DigiLocker system. This unique URI can be resolved to a full URL (Uniform Resource Locator) to access the actual document in its appropriate repository.
You can upload documents from inside your ‘Uploaded Documents’ section.

You can upload documents from inside your ‘Uploaded Documents’ section.

Click the upload icon to start uploading a document. In the file upload dialog box, locate the file from your local drive and select 'open' to complete the uploading.

To assign a document type to your uploaded file, click 'select doc type'. This will show a pop up with a drop down selection of various document types. Choose the appropriate document type and click 'save'.

You can also edit the name of the file using the edit icon next to the filename.

File types that can be uploaded - pdf, jpeg & png.
UIDAI as an issuer of digital Aadhaar in DigiLocker

Digital Aadhaar in DigiLocker is the same as eAadhaar issued by UIDAI. DigiLocker has partnered with UIDAI to make it available automatically to its users when they link their DigiLocker account with Aadhaar.

The advantage of digital Aadhaar is that it can be shared with any agency or organization in electronic form thus elimination use of Photocopies or print outs.

Here are the steps to get Digital Aadhaar in DigiLocker if you already have Aadhaar linked DigiLocker account:

  1. Login to DigiLocker with your credentials.
  2. Go to the issued section where you will see your digital Aadhaar Card listed.
  3. Just click on the view/download option to access the Digital Aadahar.
DigiLocker integration with Ministry of Road Transport and Highways (for Digital Vehicle Registration Certificate & Digital Driving License)

DigiLocker is recognized by Ministry of Road Transport and Highways via notification (RT-11036/64/2017-MVL dated 08/08/2018) as a digital platform for making available digital driving license & vehicle registration certificates to Indian citizens. DigiLocker is now directly integrated with the National Register, which is the national database of driving license and vehicle registration data across the country. Henceforth, DigiLocker users will be able to access their digital Registration Certificate & Driving License both on desktop computers and on mobile devices.

Benefits of this integration:

  • Paperless Services: Digital driving license and vehicle registration certificate will minimize the use of physical documents.
  • Authentic Records: Citizens can share the authentic digital certificates directly from the data source with other departments as identity and address proof resulting in reduction of administrative overhead.
  • Spot Verification: The digital RC and DL in a DigiLocker account can be spot verified for authenticity either by validating the Digital Signature of MoRTH on the PDF copy of the document or by scanning the QR code on digital documents by using the QR scan facility on DigiLocker mobile app.
  • No need to carry original physical form of documents while driving vehicle: Ministry of Road Transport and Highway have issued a D.O to all state transport states about acceptance of Driving License and Vehicle Registration Certificate when presented through issued section of DigiLocker are deemed to be legally recognized at par with the original documents as per the provisions of the Information Technology Act, 2000.

For getting the digital Driving License and Vehicle Registration Certificate, users should ensure their Aadhaar number is linked with their DigiLocker account. Once it is done, User can go to the quick Link section on the dashboard and click on “Get your Digital Driving license” and “Get your Digital Vehicle RC”. This will allow to fetch document from the MoRTH database. Once the document is fetched, an URI is created and saved automatically in their ‘Issued section of DigiLocker’ section for later reuse.

Citizens can get their Digital Driving License and Vehicle Registration Certificate on both desktop and on mobile devices.

While fetching the MoRTH digital records in DigiLocker, your name in your Aadhaar card should match your name in vehicle Registration Certificate & Driving License database of the National Register. This ensures that only the rightful owner of the documents is able to fetch the digital Driving License and Vehicle Registration Certificate.
DigiLocker has integrated with the National Register, which is a central database maintained by the Ministry of Road Transport and Highways. If your Driving License and Vehicle Registration Certificate record does not exist in the National Register, DigiLocker will not be able to get it for you.
This message can come if some of the details filled by you are incorrect. Please re-enter the correct information and try again.
This error can only be possible if your Aadhaar is already linked with a DigiLocker account and now you have created another DigiLocker account and trying to link Aadhaar with that account. We suggest you try to retrieve your credentials using Forgot Username/Password (using Aadhaar) for the first account and continue using it.
CBSE Integration with DigiLocker as an Issuer
DigiLocker has partnered with CBSE for issuing digital mark sheets to students. For each student whose mobile number is available with CBSE the DigiLocker account credentials are auto generated and sent to them via SMS to that mobile number. The rest of the students would need to create a DigiLocker account with their mobile number, link their Aadhaar number with this account and then access their certificates from CBSE. For step by step instructions on how to do this, please visit watch this demo: http://www.slideshare.net/digilocker_ind/how-cbse-students-can-get-their-digital-marksheets-from-digilocker

For logging into DigiLocker with the credentials sent by CBSE via SMS, please note that the password is in lower-case characters. Your mother's first name in (lower case) should exactly match with the name written on your admit card. E.g. If your mother's name on your admit card is A Sharma and roll number is 1234567, your password will be a4567. If your mother’s name on your admit card is Sushmita Mahajan and your roll number is 1234567, your password will be sushmita4567.

Issuer / Requester
To become Issuer/Requester of DigiLocker, your organization first needs to be registered with us. To know about the process of registration, please contact our customer support team at partners[at]digitallocker[dot]gov[dot]in. Your request will be forwarded to the DigiLocker on-boarding team and they’ll get back to you.